Mobile Number Portability (MNP)

Mobile Number Portability (MNP) is the ability for users to switch to a new mobile service provider, while retaining their existing Mobile number.

Conditions

  1. Your current line must remain active and you should have no contractual obligation with your current mobile operator during the switch. Previous prepaid balance will be forfeited.
  2. Once you’ve switched, you will receive the first SMS on activation status. During this period, you may continue to use your old SIM Card.
  3. Upon successful activation, you will receive a second confirmation SMS and you need to change your new Merchantrade SIM Card.
  4. The activation process will be completed within 3 working days (not including Friday) from the day of request.

Before Port In

  1. How can I port?
    You will have to go to the new mobile service provider’s Service Centre to request for number port in. Fill up a Service Registration Form and sign Terms and Conditions and provide relevant supporting documents. You will be issued with a new SIM card. Upon approval, the new mobile service provider will inform you that you have successfully ported when the new SIM card is activated.
  2. Why should I port?
    You have a freedom of choice to choose a new service provider that could give you more benefits without changing your mobile number. Merchantrade provide a special call rates & SMS when you call your friends number, not only local but international as well.
  3. What is the port in duration?
    For consumer, it will take 1-5 Business days & for Non-Consumer, between 1-15 Business days.
  4. Who can port in to Merchantrade?
    Any prepaid customers.
  5. What do you need to know if Dealer approaches you before port out?
    – You need to understand/be aware that all call charges and packages offered by the new mobile service provider may differ from your current mobile service provider. Choose wisely. – You must ensure port in transaction is as per your request.
  6. What is the porting Fee?
    Port in / Port Out is Free of Charge until further notice.

During Port In

  1. Will I receive any SMS notification about the status of my port request?
    Yes, you will receive the SMS notification as below:
  2. Customer

    1. Successful Validation
      "Dear customer, your Merchantrade port request has been accepted & activation is in progress. A SMS confirmation to change SIM card will be sent to you within 24 hrs. Thank You!"
    2. Failed Activation
      "Dear customer, your Merchantrade port request has been rejected by your previous service provider. Please contact Merchantrade for further details @ 0372001100.Thank You!"
    3. Upon Successful Provisioning
      "Congratulations! Your Merchantrade service has been activated. Please insert your Merchantrade SIM card now to start enjoying the Fastest Network, Widest Coverage & Best Rate!"
  3. Will I face any service interruptions during the porting process?
    There will be no service interruptions from your previous service provider.
  4. Can I still enjoy the same services offered by my previous service provider?
    No, you won’t be able to enjoy the same services offered by your service provider.
  5. If I am a prepaid user, what will happen to my airtime balance and validity?
    All airtime balance and validity will be forfeited.

After Port In

1. Which reload card should I purchase after my Port In to Merchantrade is successful? You should purchase a Merchantrade Reload Card or Celcom Reload Card. 2. Who should I call for any enquiries on MNP? You can contact Merchantrade Careline at 1900 / 12273 using Merchantrade Mobile Prepaid number or 0372001100 using other service provider.
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